How can we help?

Refunds are handled by your sports organization, not by OrangeSlice Sport. Each club or academy sets its own refund policy for registration fees, dues, and lessons, and each one issues its own refunds. We provide the software they use to collect payments — we do not set their policy and we cannot issue a refund on their behalf.

Contact your organization's director or registrar directly. If you are not sure which organization charged you:

• Check the emailed receipt for the payment — it names the organization.
• Look at the statement line on your bank or card statement; it usually carries the organization's name.
• Still stuck? Email support@orangeslicesport.com with the date and amount of the charge and we will tell you which organization it went to and how to reach them.

See Recognize a charge? at the top of this page — it explains how payments collected through OrangeSlice Sport appear on a statement.

If it still doesn't look familiar, please contact us at support@orangeslicesport.com or +1 (512) 537-5665 before disputing the charge with your bank. We can identify the payment, tell you which organization received it, and put you in touch with them. A dispute filed with your bank typically takes weeks to resolve; we can usually answer the same day.

Payments made directly from a bank account (ACH) do not clear immediately. They are submitted right away, but the transfer can take several business days to settle — and a payment can be returned days after it looked successful, most often because of insufficient funds, a closed account, or a revoked authorization.

Two things follow from that:

• A spot isn't confirmed until the payment clears. While a bank payment is still processing, the registration or lesson is held as pending rather than completed — so you may not see it as confirmed right away.
• If the payment is returned, what it was holding can be released. A pending registration or lesson request may be cancelled and the spot freed up, and you will be emailed a link to try the payment again.

Your organization decides whether to offer a grace period and how to re-collect — their policy applies, not ours. Contact them to arrange payment. Paying by card clears immediately and avoids the delay entirely.

Use the payment link in your most recent receipt or reminder from your organization to enter a new card or bank account. Payment details are entered directly into Stripe, our payment processor — full card and bank account numbers are never stored on OrangeSlice Sport systems.

If you are on an installment or payment plan and need the stored method changed, ask your organization to send you an updated payment link.

Your organization maintains the roster and can update a name, birth date, team, jersey number, or contact details. Contact your organization's director or registrar.

To review, correct, or request deletion of your child's information as a matter of privacy, see the children's-data section of our Privacy Policy, or email support@orangeslicesport.com.

Email support@orangeslicesport.com or call +1 (512) 537-5665 and we will walk you through setup: creating your organization, importing rosters, configuring registration and fees, and connecting Stripe. New organizations are onboarded with a live working session rather than a do-it-yourself checklist.

Your organization holds its own Stripe account and is the merchant of record for payments your families make. Payouts are made by Stripe from your account on your payout schedule — OrangeSlice Sport does not hold your funds and cannot release a payout.

If payouts are paused or delayed, it is almost always because Stripe needs identity or business verification information. Check the Stripe dashboard for your account first, then contact us at support@orangeslicesport.com if you need help interpreting what it is asking for.

Bank (ACH) payments settle over several business days and can be returned after they initially appear successful. When a payment is returned, the platform marks the related payment as unpaid so you can act on it.

Two things to plan for:

• Return fees are charged to your account at cost. When a bank returns a payment, the processor's return fee is passed through to your organization's account.
• Access granted on the strength of that payment may need to be reversed. You decide your own grace period and re-collection approach toward the family.

See the ACH section of our Terms of Service for the full terms.

Rosters, teams, schedules, and lesson booking are managed from your admin dashboard. If something isn't behaving the way you expect — a player on the wrong team, a schedule change that didn't reach families, a lesson slot that won't release — email support@orangeslicesport.com with the organization name and what you were doing, and we will look at the actual records.

Platform subscriptions are billed to a credit card on a recurring cycle. Questions about your plan, an invoice, changing cards, or cancelling go to support@orangeslicesport.com. See the subscription terms for renewal, failed payment, and cancellation details.

Email support@orangeslicesport.com. For a bug, include your organization name, what you expected, what happened, and roughly when — that is usually enough to find it in the logs. Feature requests from active organizations genuinely drive the roadmap; this product is built alongside real programs.